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Features Of Solution Manager 4.0
SAP Solution Manager is SAP's new service and support platform that helps you implement and operate your SAP solution efficiently. Together with the SAP Service Marketplace, SAP Solution Manager represents SAP's strategic service infrastructure that guides our customers through all stages of their SAP solution life cycle. Today, SAP Solution Manager consists of:
Central documentation of system landscapes and core business processes
Implementation tools, key functional implementation aspects such as blueprinting, configuration and testing (formerly delivered in AcceleratedSAP or ValueSAP toolset)
Access to SAP Support Services and Best Practices
Periodic service level reporting and real-time monitoring of system components and business processes
Advanced message handling for fast problem analysis and resolution including the SAP Note Assistant and a direct connection to the SAP Support Back Office.
The enhancements of SAP Solution Manager 4.0 have focused on three major aspects:
Enhanced support of key customer support processes: The SAP Solution Manager 4.0 release will offer functionality to assist you with your major application management tasks. For example, it will allow you to implement support packages and SAP notes end-to-end. SAP Solution Manager 4.0 will provide functionality to automatically identify relevant patches, and document and manage their implementation, testing, and import to your production systems.
Continuous improvement services: The SAP Solution Manager has detailed information about your solution, such as key business processes and the SAP system landscapes. If your SAP competence center selects the new continuous improvement service offering, a designated SAP contact will be named and will actively work with you on a regular basis to solve your business critical SAP issues.
Technical integration of Solution Manager Diagnostics into the SAP Solution Manager platform. Solution Manager Diagnostics provides all functionality to centrally analyze and monitor a complete NetWeaver system landscape.
SAP Solution Manager supports currently the following processes:
Implementation of SAP Solutions - Implement new or additional scenarios.
Upgrade of SAP Components - Perform the upgrade of one or more SAP components within the solution landscape.
Customizing Synchronization - Synchronization of customizing across your landscape.
Test Management - Manage testing in a heterogeneous landscape.
E-Learning Management - Educate end users about new or changed processes via e-leraning.
Global Roll-Out - Global standardization and harmonization of customizing.
EarlyWatch Alert Report - SAP Early Watch Alert runs automatically to keep you informed, so you can react to issues proactively before they become critical.
Service Level Reporting - Comprehensive service level management and reporting to administrators and customers.
System Monitoring - Monitor technical KPI's of your systems.
Central System Administration - Central administration of systems in an SAP solution.
Business Process Monitoring - Ensure the end-to-end monitoring of business processes.
Availability Reporting
Service Reporting - Provide list of all services and hardware and software components of the landscape.
Problem Management - Efficient management of problem messages via the Service Desk.
Manage service connections - Efficiently manage service connections.
Manage hot news - Classify and apply relevant hot news.
Manage regular and urgent corrections - Adapt your solution to changed requirements.
Manage support package stacks - Display and download patches.
Root-cause analysis - Identify problems in Java applications.
Onsite / Remote delivery - Offer, set up and improve Service and Support processes for all SAP technologies
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naveed ahmed