Visit our Google Group Way 2 SAP BASIS

Re:what is ticketing tool? who will use this ticketing tool?

Moderators: BASIS24x7, Rashed

Re:what is ticketing tool? who will use this ticketing tool?

Postby vasu_kasi »

i am srinu from hyd plz reply
vasu_kasi
 
Posts: 13

Re: Re:what is ticketing tool? who will use this ticketing tool?

Postby hussaini »

Hi Srinu,

ticket tool is a kind of help in performin the task in hierarchy of job profile this could be understood using the example of HP Help Desk Ticketing Tool........

Helpdesk Ticket System



A Helpdesk Ticket System allows assigning problem reports, called "tickets," with which to track a user or customer issue, such as product defects or product returns. A Helpdesk Ticket System greatly speeds resolution of end-user and customer issues by automating the process, thus ensuring that the steps needed to solve a problem are taken.



A Helpdesk Ticket System is just one element of an overall helpdesk software solution. Other components include tools to track the tickets as well as reporting capabilities to help a customer service organization determine whether it is meeting its goals. AIM is the leading independent developer of web-based software solutions that integrate the industry's best Helpdesk Ticket System with trouble tracking and reporting capabilities.



Helpdesk Ticket System is the phrase used to describe an electronic document that contains information about a request for assistance from a customer or internal end user. Such a ticket allows a customer service organization to better track and resolve issues such as defective products, software bugs, and the like.



The information on a Helpdesk Ticket System is routed and tracked by a Helpdesk Ticket System as it is dealt with by support staff. The ticket is assigned a unique ID number, so it can easily be followed through the system. AIM offers two of the industry's best helpdesk ticket tracking solutions with it



Helpdesk Ticket System software allows organizations to assign a problem report, called a "ticket," which it uses to track user or customer issues, such as product defects or returns. A helpdesk ticket software program in Helpdesk Ticket System ensures that specific steps are taken to solve a problem, thus speeding resolution of end-user and customer issues.



Helpdesk Ticket System software is a single aspect of an overall helpdesk software solution. Other components include tools to alert support reps when new tickets are entered into the system as well as reporting capabilities to help a customer service organization determine whether it is meeting its goals. AIM is the leading independent developer of web-based CRM solutions that integrate the industry's best Helpdesk Ticket System software capabilities.
Regards,
Syed Hussaini.
SAP BASIS Consultant
Terrenos Software Technologies Pvt (Ltd).
hussaini
 
Posts: 72


Return to Patch Management Forum

Who is online

Users browsing this forum: No registered users and 1 guest

Visit our Google Group Way 2 SAP BASIS
cron